Measures To Ensure Your Business Receives Several Positive Reviews
1. Search for Positive Reviews
With so many consumers using positive reviews to base their decision on whether they need to buy or not, you need to provide your customers with a positive shopping experience so that they leave a positive review about your business on third-party review platforms, like Google my Business, Yelp, Yell, Trustpilot and-RateUsOnline. If you want to increase the chances of your customers leaving positive feedback, you will need to prompt them. You can prompt them via email, text message, in person, if applicable, and even through incentives. You need to engage with them on review sites, social media, and forums. Most importantly, you need to fulfil your goal to have repeat customers by paying special attention to current customers. When analyzing the impact of online sale on customer service, you will realize that customer reviews play a crucial role. So, ensure your customers leave feedback. Also, offer them exclusive promotional offers for being loyal.2. Respond to Negative Reviews
If a customer leaves a negative review, address it but never get defensive. The following statistics shed light on the importance of replying to negative reviews.- 94% of customers say that negative reviews have convinced them to avoid a business.
- 63% of consumers say some businesses have never replied to their reviews.
- 53.3% say they expect businesses to reply to negative reviews within a week.
- 44.6% of buyers are less likely to visit a business that fails to respond to negative reviews.
- By replying to 1- and 2-star reviews. Restaurateurs have a 33% high probability of customers coming back and updating their reviews by as much as 3 stars.
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